FAQ & Terms

      • Frequents Questions about Cooperation and Trade Terms

      How do I place an order?  We start from yous quotations and drawings.

      How do I check on my order statues?: If you would like to check the statues of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. 

      What if i need to cancel my order?:  We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 24 hours of placing your order) and we will do our best to cancel your order.

      Can I see the production process?  : Yes. We will keep you posted with production photos.We will not pack the products until we get your approval on the final products.

      Can LINSTONE work competitive prices for massive bulk orders? YES

      Can LINSTONE carve angels and ornaments for memorials headstone? YES

      Can LINSTONE finish etching? YES

      Can LINSTONE manufacture lettering and shapes? YES

      Can LINSTONE produce pre-assembled project before delivery? YES

      Can LINSTONE make drawings for orders confirmation? YES

      Can LINSTONE source memorial accessories? YES

      Can LINSTONE source stone tools and machines? YES

      Can LINSTONE work in commercial projects? YES

      Can LINSTONE carve life-size statues in natural stone? YES

      Can LINSTONE carve animal sculpture for garden or indoor decoration? YES

      What are the shipping and logistics considerations for headstone international trade? Shipping and logistics considerations for headstone international trade can include factors such as customs clearance, freight forwarding, insurance, and packaging. It is important to work with a reputable logistics provider who has experience in handling fragile and valuable items.

      How do I ensure the quality of international headstones? LINSTONE is a reputable natural stone headstone supplier who use high-quality materials and have strict quality control processes in place. It is also important to inspect the headstones upon arrival and address any issues or concerns promptly. Last but most important, we have lifetime warrant of our granite products.

      How do I handle international payments for headstones? International payments for headstones can be handled through various methods, such as wire transfers, credit card payments, or online payment platforms. It is important to ensure that the payment method is secure and that both parties understand the terms and conditions of the transaction.

      How do I ensure cultural sensitivity in international headstone trade? Ensuring cultural sensitivity in international headstone trade involves being respectful of the customs and traditions of different cultures and religions. This may involve customizing the design and wording of the headstone to meet the specific cultural or religious requirements of the buyer or recipient.

      Why are you considering buying from us? Thank you for considering us as your supplier! We have a variety of models that can meet different needs and requirements of customers. We are confident that our extensive selection and comprehensive categories will have something that meets your needs. Please feel free to contact us to request samples and make your selection.

      Can you please tell us about your preferred packaging options? Generally, we pack our goods in wooden crates with fumigation by international trade law. This helps to ensure that your items are protected during shipping and arrive at their destination safely.

      What are your payment terms? We require a 30% deposit via T/T, with the balance due upon receipt of the copy of B/L or before delivery. We always provide our customers with photos of their products and packaging before they pay the balance.

      How long will it take for my order to be delivered? The delivery time for one 20GP container of our regular design is generally 15 to 30 days after receiving your advance payment. However, please note that the specific delivery time will depend on the items and the quantity of your order.

      Can you produce items based on my design? Yes, we can create products according to your design or specifications, if tooling and modeling  needed, the tooling and modeling cost will be charged, and the minimum of quantity will be adjusted too. Also the delivery time will be extended too.

      What is your sample policy? We are happy to supply samples to our customers, but we do require payment for the sample cost and the courier cost.

      Do you test all your products before delivery? Yes, we have a 100% testing process in place to ensure that all of our products meet our high standards of quality and reliability.

      How do you ensure a long-term, positive relationship with your customers? We believe that maintaining quality and competitive pricing is the key to ensuring that our customers benefit from their business with us. Additionally, we strive to treat every customer as a friend, and we are dedicated to building meaningful relationships with all of our customers, regardless of where they come from. Thank you for considering us as your supplier, and we look forward to working with you!

      Quality Guarantee: 10 years of any quality issues.

      How many workers do you have? 85 Staff.

      What is the Order Method: Email mainly for quotation and confirmation. You could email jobs whenever you have, or a full listing.

      • The other Trade Terms:

      Payment Term: 30% Deposit with Order Confirmation, Balance Paid before Dispatched;

      Minimum Order Quantity: One 20 feet Full Container; 

      Lead time: 15 - 30 Days / 10 Days for Urgent Orders / Shipping Days depends on the destinationed port

      Capacity: 480 Containers yearly

      No Children Labor Documentary Guarantee


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